Return and Refund Policy

Refund Policy

Last Updated: [Insert Date]

At Heroes Thrift and VAF, we strive to provide the highest quality products and services to our customers. However, we understand that issues may occasionally arise. Please read our refund policy carefully to understand how we handle returns and refunds.

1.1. Defective Products:Refunds are only issued for products that are defective or damaged upon delivery. You must notify us of the defect within 5 days of receiving the product to be eligible for a refund.

1.2. Non-Refundable Situations:We do not offer refunds for:

• Products that do not have defects.
• Products damaged during transit (must be addressed with the delivery service provider).
• Customer error (e.g., wrong item ordered).

2.1. How to Report:To report a defective product, contact us at:

• Email:  HeroesThriftCA@Gmail.com

Include the following information:

• Order number
• Description of the defect
• Photos or videos clearly showing the defect are Required for Approval

2.2. Approval Process:Once we receive your request, we will review it and notify you within 3 business days if your refund is approved.

3.1. Approved Refunds:If your refund is approved, the amount will be credited to your original payment method within 7-10 business days.

3.2. Shipping Costs:Shipping costs are non-refundable unless the product defect is our error.

For products damaged or lost during transit, please file a claim directly with the delivery service provider. We are not responsible for damages or losses that occur after the product leaves our facility.

If you have any questions or concerns about this refund policy, please contact us:

• Email: [Insert Email Address]
• Phone: [Insert Phone Number]
• Address: [Insert Mailing Address]

Thank you for shopping with Heroes Thrift and VAF. We appreciate your understanding of our policies